The Personal Data Protection Charter (“the Charter”) describes our practices regarding the collection and protection of Personal Data, provided by users or collected on our site Zen-et-Spa.com. Zen-et-Spa.com considers to be “Personal Data” all information which makes it possible to determine the identity of a person, either directly or in association with other information which may be in the possession of Zen. -et-Spa.com. Terms starting with a capital letter used in the Charter, but which are not defined there, have the same meaning as that assigned to them in the License and Service Agreement (the “User Agreement”).
Zen-et-Spa.com may periodically update the Charter by publishing a revised version on its websites. In the event of a substantial modification of the Charter, the Client will be notified by electronic message or by a visible notice on the Zen-et-Spa.com websites. If the Customer does not accept this modification, he must stop using the Service because the continued use of the Service by a User after a period of fourteen days following receipt of said electronic message constitutes full acceptance. right by the Customer of said modification.
By subscribing to the Contract, the Client expressly agrees to (i) respect the terms of this Charter and (2) the processing (collection, use, storage, etc.) of your Personal Data by Zen-et-Spa.com , in accordance with the Charter and the User Contract. Personal Data may be processed by ZenEt-Spa (or one of its suppliers) in countries that are not members of the European Community, in particular the United States of America. Zen-et-Spa.com undertakes to take the necessary measures to protect your Personal Data in accordance with its obligations under this Charter and European and French regulations on the protection of personal data.
Use of personal information by Zen-et-Spa.com
Zen-et-Spa.com undertakes not to sell or market to third parties email addresses or any other Personal Data collected from all Users (Customers or others) who have registered to use the Service. When the Customer saves data as part of the Service, the Customer accepts that Zen-et-Spa.com and its suppliers may copy and store this data as part of the Service. However, Zen-et-Spa.com will not consult the data thus saved, unless required to do so by a legal or regulatory obligation, or at the request of a competent court, a regulatory authority or any other authority. , or to protect the rights, property or safety of Zen-et-Spa.com, its customers or third parties, particularly in the event of discovery or presumption of fraud or any other illegal activity.
Zen-et-Spa.com may be required to consult, collect and process information from the Client's file management system, as well as other technical and statistical data from the Client's computer (including in particular statistics relating to frequency of starting and completing backups, performance indicators of the Software, configuration parameters, file extensions and file sizes), and for the purposes of technical support, improvement, maintenance and updating the Services and monitoring system usage levels. The information collected by Zen-et-Spa.com is intended for internal use for the purposes of providing the Service and support to Users, processing their requests and queries, managing their accounts and orders, and communicating to them information on products and services and to improve the services. The grouping of information provided by Users (without personal identification) allows Zen-et-Spa.com to analyze its user base and improve its services.
The Customer accepts that Zen-et-Spa.com may occasionally send you administrative information regarding your account or the Service by email. The Client may agree to receive information on Zen-Et-Spa's products and services by selecting the corresponding option on the Zen-Et-Spa website at the time of subscribing to the Contract. In the event that the Customer wishes to stop receiving information on Zen-Et-Spa's products and services, the Customer must send an electronic message to this effect to the address
Cookies and passive data collection
A cookie contains information sent by a web server to a web browser, which allows the server to collect information from the browser. If the Customer wishes to obtain more information on the use of cookies, the Customer is invited to consult the site http://www.allaboutcookies.org/. Zen-Et-Spa uses information from cookies, the IP address and the URL to improve and develop the Service, and, where appropriate, offer Users advanced or geographically localized features and service levels. differentiated. Zen-et-Spa.com uses cookies to save User nicknames and session validators in browsers and on Users' hard drives, which are then used to offer personalized products and services to Users, as they become available. IP addresses also allow Zen-et-Spa.com to diagnose network congestion problems and servers contribute to the management and provision of the Service to Users.
Many browsers allow you to disable cookies or receive a warning before a cookie is stored on the hard drive of the Customer's computer. The Customer is invited to consult the instructions relating to his browser or the help screen to find out more about this operation. If, however, the Customer decides to deactivate the cookies placed on his computer by Zen-et-Spa.com, he may no longer be able to use certain services or features of the websites. User information collected by Zen-et-Spa.com
Personal Information
Once the Client has been registered with Zen-et-Spa.com and connected to the Service, the Client ceases to be an anonymous user for Zen-et-Spa.com. As soon as a Customer registers with Zen-et-Spa.com, (including for a free test period), he provides Personal Data such as: a company name, a sector of activity , number of employees, telephone number, job title, address, credit card number and other billing information, user name, validated email address and password.
When the Customer saves data using the Service, the Customer transmits this data to Zen-et-Spa.com, as well as information about its file management system, including the names of files and directories. Zen-et-Spa.com may also record your IP address when you send information. Zen-et-Spa.com also collects details of the transactions that the Customer carries out on its website and details of the processing of their orders. Zen-et-Spa.com may collect, if the Customer chooses this option, certain preferences and demographic information. In order to protect their account information, the Customer must protect their password. The Customer is responsible for the confidentiality of his password. Each password has a unique character. Users may choose to delete their Personal Data from Zen-et-Spa.com's active database by contacting Zen-et-Spa.com at
cookies and passive data collection
Zen-et-Spa.com automatically receives and records information from the Client's browser in server logs, including their IP address, cookie information and the page visited. Users recognizing that other websites, consulted before the Zen-et-Spa.com websites, may insert Personal Data into the User's URL during the consultation, and acknowledge that Zen-et-Spa.com has no control over these websites. Consequently, some of this information may be recorded by Zen-et-Spa.com.
Links to Third Party Websites
Zen-et-Spa.com websites may contain links to third party sites that are not under the control of Zen-et-Spa.com. These third-party sites have their own charters regarding the processing of personal data. It is up to all visitors to consult the charter before visiting the corresponding site. Zen-et-Spa.com excludes all liability for visiting these third party websites made accessible by these links, which are provided solely for the convenience and information of visitors to the Zen-et-Spa.com websites.
Data communication
Zen-et-Spa.com does not communicate Personal Data to third parties, except for the need to process payment card information for orders. However, it is possible that Zen-et-Spa.com may need to provide Users' Personal Data to third-party providers for the purposes of offering specific services to Users (hosting or support for example). These third-party providers must comply with the provisions of European and French legislation regarding the protection of personal data. A functionality allowing Users to refuse the transfer of their Personal Data to third-party providers will be made available to Users. Legal obligations Zen-et-Spa.com may be required to communicate Personal Data, including data saved by the User using the Service, if Zen-et-Spa.com considers that this is necessary in the context of compliance with a legal obligation, or at the request of a competent court, regulatory authority or any other authority, or to protect the rights, property or safety of Zen-et-Spa.com, of its customers or third parties. Zen-et-Spa.com may thus be required to exchange information with other companies and organizations for the purposes of combating fraud and limiting the risk of non-solvency (for example, as part of the controls carried out during the validation of payment transactions).
Change of control of Zen-et-Spa.com
In the event of a change of control, merger or direct acquisition by another company (the “Transaction”), Zen-et-Spa.com reserves the right to transfer all your information, including Personal Data, to said Company. Zen-et-Spa.com will endeavor to inform the Client of such an Operation (by communication on the Zen-et-Spa.com website, or by email to the address provided when subscribing to the Contract), the Client then having the possibility of modifying any registration information concerning him by sending a letter to the following address:
Security
Zen-et-Spa.com implements security measures in accordance with the rules of the art to protect against the loss, inappropriate use or alteration of information which is under the control of Zen-et-Spa. com. The information collected by Zen-et-Spa.com is kept in a secure operating environment not accessible to the public, it being understood, however, that Zen-et-Spa.com cannot guarantee complete security. Furthermore, and despite the measures implemented to ensure the integrity and security of its networks and systems, Zen-et-Spa.com cannot guarantee that these measures are likely to prevent any hacking of information. The Internet is a global environment. Its use to collect and process personal information necessarily involves the transmission of data on an international scale. Therefore, by browsing the websites and communicating electronically with Zen-et-Spa.com, you accept the processing by Zen-et-Spa.com of your personal data. However, Zen-et-Spa.com undertakes to protect all personal data collected on its website in accordance with data protection standards. Updating and Deleting User Information The Client and its users may at any time correct or update information transmitted to Zen-et-Spa.com by updating your account on the Zen-et-Spa.com website. et-Spa.com. In the event of expiration of your contract, for whatever reason, the Customer is informed that Personal Data, and other information from cookies, the IP address and the URL for example, may be retained by Zen-et-Spa.com in its archive or backup files, in compliance with applicable legislation.
processing of complaints regarding the protection of personal data
For any dispute or complaint concerning the protection of your Personal Data on a Zen-et-Spa.com website, you can send an email to the following address:
To contact Zen-et-Spa.com
For any questions relating to this Personal Data Protection Policy, the Customer can contact Zen-et-Spa.com by email: