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The Personal Data Protection Charter (“the Charter”) describes our practices regarding the collection and protection of Personal Data, provided by users or collected on our site considers to be “Personal Data” all information which makes it possible to determine the identity of a person, either directly or in association with other information which may be in the possession of Zen. Terms starting with a capital letter used in the Charter, but which are not defined there, have the same meaning as that assigned to them in the License and Service Agreement (the “User Agreement”). may periodically update the Charter by publishing a revised version on its websites. In the event of a substantial modification of the Charter, the Client will be notified by electronic message or by a visible notice on the websites. If the Customer does not accept this modification, he must stop using the Service because the continued use of the Service by a User after a period of fourteen days following receipt of said electronic message constitutes full acceptance. right by the Customer of said modification.

By subscribing to the Contract, the Client expressly agrees to (i) respect the terms of this Charter and (2) the processing (collection, use, storage, etc.) of your Personal Data by , in accordance with the Charter and the User Contract. Personal Data may be processed by ZenEt-Spa (or one of its suppliers) in countries that are not members of the European Community, in particular the United States of America. undertakes to take the necessary measures to protect your Personal Data in accordance with its obligations under this Charter and European and French regulations on the protection of personal data.

Use of personal information by undertakes not to sell or market to third parties email addresses or any other Personal Data collected from all Users (Customers or others) who have registered to use the Service. When the Customer saves data as part of the Service, the Customer accepts that and its suppliers may copy and store this data as part of the Service. However, will not consult the data thus saved, unless required to do so by a legal or regulatory obligation, or at the request of a competent court, a regulatory authority or any other authority. , or to protect the rights, property or safety of, its customers or third parties, particularly in the event of discovery or presumption of fraud or any other illegal activity. may be required to consult, collect and process information from the Client's file management system, as well as other technical and statistical data from the Client's computer (including in particular statistics relating to frequency of starting and completing backups, performance indicators of the Software, configuration parameters, file extensions and file sizes), and for the purposes of technical support, improvement, maintenance and updating the Services and monitoring system usage levels. The information collected by is intended for internal use for the purposes of providing the Service and support to Users, processing their requests and queries, managing their accounts and orders, and communicating to them information on products and services and to improve the services. The grouping of information provided by Users (without personal identification) allows to analyze its user base and improve its services.

The Customer accepts that may occasionally send you administrative information regarding your account or the Service by email. The Client may agree to receive information on Zen-Et-Spa's products and services by selecting the corresponding option on the Zen-Et-Spa website at the time of subscribing to the Contract. In the event that the Customer wishes to stop receiving information on Zen-Et-Spa's products and services, the Customer must send an electronic message to this effect to the address This email address is being protected from spambots. You need JavaScript enabled to view it. or modify the settings selected when subscribing to their account.

Cookies and passive data collection

A cookie contains information sent by a web server to a web browser, which allows the server to collect information from the browser. If the Customer wishes to obtain more information on the use of cookies, the Customer is invited to consult the site Zen-Et-Spa uses information from cookies, the IP address and the URL to improve and develop the Service, and, where appropriate, offer Users advanced or geographically localized features and service levels. differentiated. uses cookies to save User nicknames and session validators in browsers and on Users' hard drives, which are then used to offer personalized products and services to Users, as they become available. IP addresses also allow to diagnose network congestion problems and servers contribute to the management and provision of the Service to Users.

Many browsers allow you to disable cookies or receive a warning before a cookie is stored on the hard drive of the Customer's computer. The Customer is invited to consult the instructions relating to his browser or the help screen to find out more about this operation. If, however, the Customer decides to deactivate the cookies placed on his computer by, he may no longer be able to use certain services or features of the websites. User information collected by

Personal Information

Once the Client has been registered with and connected to the Service, the Client ceases to be an anonymous user for As soon as a Customer registers with, (including for a free test period), he provides Personal Data such as: a company name, a sector of activity , number of employees, telephone number, job title, address, credit card number and other billing information, user name, validated email address and password.

When the Customer saves data using the Service, the Customer transmits this data to, as well as information about its file management system, including the names of files and directories. may also record your IP address when you send information. also collects details of the transactions that the Customer carries out on its website and details of the processing of their orders. may collect, if the Customer chooses this option, certain preferences and demographic information. In order to protect their account information, the Customer must protect their password. The Customer is responsible for the confidentiality of his password. Each password has a unique character. Users may choose to delete their Personal Data from's active database by contacting at This email address is being protected from spambots. You need JavaScript enabled to view it., or by modifying the parameters selected when subscribing to their account at the following address:, and denouncing their Zen-et-Spa user account. com. Users of the Services can also denounce their user account by contacting the European technical support team by email: This email address is being protected from spambots. You need JavaScript enabled to view it. The Personal Data of any visitor whose is informed that it is under 18 years of age and is not collected by

cookies and passive data collection automatically receives and records information from the Client's browser in server logs, including their IP address, cookie information and the page visited. Users recognizing that other websites, consulted before the websites, may insert Personal Data into the User's URL during the consultation, and acknowledge that has no control over these websites. Consequently, some of this information may be recorded by

Links to Third Party Websites websites may contain links to third party sites that are not under the control of These third-party sites have their own charters regarding the processing of personal data. It is up to all visitors to consult the charter before visiting the corresponding site. excludes all liability for visiting these third party websites made accessible by these links, which are provided solely for the convenience and information of visitors to the websites.

Data communication does not communicate Personal Data to third parties, except for the need to process payment card information for orders. However, it is possible that may need to provide Users' Personal Data to third-party providers for the purposes of offering specific services to Users (hosting or support for example). These third-party providers must comply with the provisions of European and French legislation regarding the protection of personal data. A functionality allowing Users to refuse the transfer of their Personal Data to third-party providers will be made available to Users. Legal obligations may be required to communicate Personal Data, including data saved by the User using the Service, if considers that this is necessary in the context of compliance with a legal obligation, or at the request of a competent court, regulatory authority or any other authority, or to protect the rights, property or safety of, of its customers or third parties. may thus be required to exchange information with other companies and organizations for the purposes of combating fraud and limiting the risk of non-solvency (for example, as part of the controls carried out during the validation of payment transactions).

Change of control of

In the event of a change of control, merger or direct acquisition by another company (the “Transaction”), reserves the right to transfer all your information, including Personal Data, to said Company. will endeavor to inform the Client of such an Operation (by communication on the website, or by email to the address provided when subscribing to the Contract), the Client then having the possibility of modifying any registration information concerning him by sending a letter to the following address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Security implements security measures in accordance with the rules of the art to protect against the loss, inappropriate use or alteration of information which is under the control of Zen-et-Spa. com. The information collected by is kept in a secure operating environment not accessible to the public, it being understood, however, that cannot guarantee complete security. Furthermore, and despite the measures implemented to ensure the integrity and security of its networks and systems, cannot guarantee that these measures are likely to prevent any hacking of information. The Internet is a global environment. Its use to collect and process personal information necessarily involves the transmission of data on an international scale. Therefore, by browsing the websites and communicating electronically with, you accept the processing by of your personal data. However, undertakes to protect all personal data collected on its website in accordance with data protection standards. Updating and Deleting User Information The Client and its users may at any time correct or update information transmitted to by updating your account on the website. In the event of expiration of your contract, for whatever reason, the Customer is informed that Personal Data, and other information from cookies, the IP address and the URL for example, may be retained by in its archive or backup files, in compliance with applicable legislation.

processing of complaints regarding the protection of personal data

For any dispute or complaint concerning the protection of your Personal Data on a website, you can send an email to the following address: This email address is being protected from spambots. You need JavaScript enabled to view it. Respect of principle of the “Safe Harbor” of the European Union Transfers of personal information to the United States of America are implemented within the framework of compliance with the principle of the “safe harbor”, or “ Safe Harbor”, which notably involves the intervention of an independent third party to resolve disputes concerning the protection of personal data. If you believe that your dispute or complaint has not been adequately resolved by, the Council of Better Business Bureaus has been chosen by to handle complaints regarding the non compliance with the principles of the “safe harbor”, without prejudice to all the rights you have under Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms.

To contact

For any questions relating to this Personal Data Protection Policy, the Customer can contact by email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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